Hello Hello! 

I receive about 50-75 new emails/Etsy messages a day with very simliar questions so I thought why not make a blog post with the most common questions and their answers! Therefore, if you don't get a response from me as quick as you need, you can refer to this Q&A post! If you don't find the answer you were looking for, please message me again and I will do my best to answer you question! 

Q: Do I accept custom orders?

A: Yes I do! If you follow me on any of my social medias, you would see that on the first of every month at 5pm EST, I launch 10 custom order spaces. I am only accepting 10 custom orders, it is a first come first serve type of deal. As of right now, I am so sorry to share that I have sold out all 10 spaces for this month. I will be accepting 10 more custom orders starting next month at 5pm EST.

Below is a link that will take you to a video to explain how you will order a custom order when the time comes!

youtu.be/Ar1B9_t1m8I

Be sure to be on my website when custom orders go LIVE at 12p EST the first of every month, because spots are gonna fill up quick!

Q: Where is my order? 

A: Due to getting between 100-200 new orders a day, we are trying our best to get everyone's orders out as soon as we can. Right now, order turnaround time is 2-3 weeks because we are shortstaffed and each order takes time to fill! Also another reason why your order may be taking a few extra days to ship out is due to inventory being sold out. Since my business has grown to the size it is now, I no longer print the stickers myself. I work with a printer in Sweden and get my inventory printed with them! Meaning as soon a sticker is sold out, I have to wait 5 days to get my restocks in! Your order may be put together and is just waiting for that 1 sticker to arrive from my printers! Once your entire order is ready to go, it will be mailed out!

Q: My order said it was shipped but I haven't gotten anything yet?

A: USA ORDERS - Due to COVID, the postal service has been experiencing delays and misplacements. Once I ship your order and it is in the postal service's hands, there is nothing I can do. Once shipped, it will usually take 5-7 business days to arrive but now a days we have been seeing it can take 1-2 weeks to arrive. If you message me and I see that it has been over 2 weeks since I shipped it, we will figure out a solution to this problem! We will check the address to make sure it is correct and go from there! 

A: INTERNATIONAL ORDERS - Due to COVID, international shipping has been taking 5-6 weeks to arrive. I wish it wasn't so long but unfortunately there is nothing I can do! 

Q: Do you ship internationally?

A: Yes I do! International shipping does take a bit longer to arrive once shipped. Normally it takes 5-6 weeks but since COVID it now takes 4-5 weeks to arrrive!

Q: Can I track my order?

A: Yes, only if you choose to pay for tracking. If you are only buying stickers, they do not come with tracking unless you spend over $40. Since shipping cost with tracking is $3, I didn't want everyone to have to pay the $3 shipping cost if they are getting say 1 mini sticker which is $1. In every single sticker item description it states that this item does NOT come with tracking. Please message me and I will direct you to where you can add tracking to your order! If you order anything else like a keychain, print, book, or anything other than stickers, you WILL get a tracking number! 

Q: Can I change or update my address?

A: Yes you can! Please contact me as soon as you can and I will update it on my end! 

Q: I ordered a t-shirt, neck gaiter, tote bag, beach towel, etc. but I didn't receive the rest of my order that included stickers, prints, or keychains! Or I received my stickers but not my t-shirt, neck gaiter, tote bag, beach towel, etc. Where is the rest of my order?

A: As it is stated in the item description when you bought the item "Note: This item is print on demand, which means it is printed and shipped by my printer. I never see the item. If you order stickers/prints/coloring books with this item, you will receive 2 separate packages! Therefore, that is why you will not get you entire order together! The turnaround time for a print on demand item is set by the printers which they said due to COVID19 it is now 1-5 weeks. I am unable to change that as they are the ones who control printing and shipping of this item! Once the print on demand item is shipped, you will get a separate tracking number in your email."

Q: Can I add to my order?

A: Unfortunately on Etsy there is no easy way to do that. You will have to place another order! 

Like I said up at the top, if after reading through these Q&A's and you still didn't find your answer, please message me again in the same message box you did the first time you messaged me! Due to how many messages I get a day, the response time is 48-72 hours! Look forward to talking with you! 

Thank you so much for supporting my business! :) 

Brita Lynn Thompson 

Zenspire Designs